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Substitute |
Combine |
Adapt / Automate |
Modify |
Put to Another Use |
Eliminate |
Reverse |
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Is there a Customer who can better utilize the Output? |
Can this Customer use Outputs from other processes? |
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Can we change how the Customer uses the Output? |
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Can we skip this Customer and give the Output directly to the Customer’s Customer? |
Can the Customer give us a different Input to the Process? |
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Can we substitute one type of Input for another? |
Can we combine multiple inputs into one? |
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Can we modify an Input to be better used? |
Can we use an Input in another process? |
Do we need this Input to provide the same Process Value? |
Where does the Input come from? What process Output is it? |
Trigger |
Can the Process be initiated with a different trigger? |
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If the Trigger is manual, can it be automated (either the trigger generation or consumption) |
Can the Trigger be made cheaper or more reliable? |
Can this Trigger initiate more than one Process? |
Can we eliminate this Trigger and use a different one? |
What creates this Trigger? Can that process change? |
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Can the Input come from a different Supplier? |
Can one Supplier supply more than one Input? |
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Can we eliminate a Supplier and replace it with something else? |
What Inputs do we give to the Supplier? Can we change those to improve the supply? |
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Can we perform the same action with a different activity? |
Can we combine two activities into one? |
Can we automate the activities? |
Can we change an activity to make it easier? |
Can this activity give us a different result? |
Can we eliminate this activity? |
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Can someone else do this process? |
Can one person perform the activity two are now? |
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Can we eliminate this actor? |
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Could a different output obtain the same process value? |
Can two outputs be combined and give the same value? |
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Can this output be changed to create more value or less cost? |
Can the customer use this output in a different way? |
Is this output necessary for the process value? |
What is this output and input to? Does that create possibilities for improvement? |
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Can the output be delivered differently? |
Does the output take two different channels? Can those be combined? |
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Feedback |
Can feedback be changed to control the process better? |
Are there multiple feedback mechanisms that can be combined? |
Can the feedback automatically control the process? |
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Can feedback be used in a different process? Is there feedback from a different process that could be used? |
Is this feedback necessary? Is it used? |
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Feed Forward |
Can feed forward be changed to notify the customer better? |
Are there multiple feed forward mechanisms that can be combined? |
Can the feed forward automatically control the next process? |
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Can feed forward be used in a different process? Is there feed forward from a different process that could be used? |
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