Last week’s post introduced the Process Innovation Canvas and the various elements it contains.  This week’s post will offer a little more detail on each of the building blocks.  Next week we will begin to explore how to use the Canvas.   The Building Blocks: Customer Every process serves one or more Customers. Customers are…

As I speak with others in the community, I hear over and over questions about methodology.  “Should I use Six Sigma?”  “Should I use Lean?”  “Which methodology is best for business process improvement?” What I have come to realize is that the methodology is not the most important piece of process improvement – rather, it…